Elements and Performance Criteria
- Identify professional interests and resources.
- Identify key internal and external stakeholders and their needs, expectations and roles in the provision of services for offenders.
- Monitor information about the range of services available in the community and review the information for relevance and currency.
- Maintain and consult a comprehensive and accurate record of organisation and community resources.
- Identify common and complementary interests and confirm with other services and agencies.
- Consult colleagues and key people and exchange information relevant to shared interests.
- Promote awareness of the service and its purpose.
- Create formal and informal opportunities to provide positive and accurate information about the objectives and outcomes of the service and to encourage support.
- Provide information to relevant agencies and key people to enable a supportive attitude towards service and offender issues.
- Ensure that information on service policies and goals is accurate and complies with legislation, organisational policy and procedures.
- Research information about changes and current trends in community and service attitudes and analyse to inform action and reports.
- Develop networks.
- Establish network links with a comprehensive range of services and agencies according to community and organisational protocol and practice.
- Use network strategies to maintain effective working relationships with key people in agencies and services.
- Identify other agencies' principles, objectives and guidelines and confirm common and complementary purpose.
- Identify support and referral requirements of other agencies and check for consistency and mutual interest and priorities.
- Anticipate the issues of other agencies in regard to the justice system and contact with offenders, and address these positively, honestly and respectfully.
- Use information about existing services in the design and development of offender management programs and for specific projects.
- Conduct contact with other agencies through appropriate and agreed forums.